About Forward
We are here to help our clients, our drivers, and our people move forward with Forward.Take a look at our frequently asked questions to get the answers you need. You can also send us a message and we will get back to you shortly.
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Simply enter the tracking or reference number here.
"}},{"group":"General FAQ","question":{"html":"To cancel, terminate, or reroute your shipment please contact our customer service team at custserv@forwardair.com. Be sure to have your tracking or reference number ready.
"}},{"group":"General FAQ","question":{"html":"To change piece count, recipient, pickup/delivery appointment, or to reweigh/redim your shipment, please contact our customer service team at phone? or cos@forwardair.com. Be sure to have your tracking or reference number ready.
"}},{"group":"General FAQ","question":{"html":"You can email documents to custserv@forwardair.com. Make sure your email includes your contact info and tracking number along with the appropriate documents.
"}},{"group":"General FAQ","question":{"html":"To report a safety issue related to a Forward driver or facility, please call 888-423-2472 and choose option 8 or email safetygeneralist@forwardair.com.
"}},{"group":"General FAQ","question":{"html":"Check up-to-date transit times.
"}},{"group":"General FAQ","question":{"html":"We service locations across the country. Find the zip codes serviced by our Airport-to-Airport locations and our cartage locations.
"}},{"group":"Driver FAQ","question":{"html":"Learn about driving for Forward or contact a recruiter.
"}},{"group":"Customer FAQ","question":{"html":"Create a Forward account and complete a credit application. After you fill out the application, our team will be in touch.
"}},{"group":"Customer FAQ","question":{"html":"Premier FAST is available to existing Forward customers. Premier FAST tracking technology provides detailed information on pieces, weight, and status. Premier customers can book shipments in advance to reduce paperwork as well as get downloadable reports on active shipments and on those with POD info.
"}},{"group":"Customer FAQ","question":{"html":"Login or sign up for Premier today. Once logged in, click TOOLs at the top of our site and select FAST Book.
"}},{"group":"Customer FAQ","question":{"html":"Login or sign up for Premier today. Once logged in, click Tools at the top of our site and select FAST Track.
"}},{"group":"Customer FAQ","question":{"html":"Our claim procedures can be found here.
"}},{"group":"Customer FAQ","question":{"html":"If you have a damage claim, report a claim online.
"}},{"group":"Customer FAQ","question":{"html":"To file a guaranteed service claim, report a claim online.
"}},{"group":"Customer FAQ","question":{"html":"If you've experienced a service failure, please email lfreeman@forwardair.com with details about your issue. Make sure to include your tracking number and contact information.
"}},{"group":"Customer FAQ","question":{"html":"Premier customers can get up-to-date information on shipping rates with our quote tool.
"}},{"group":"Services FAQ","question":{"html":"Find information on Fuel surcharges.
"}},{"group":"Services FAQ","question":{"html":"Learn more about Expedited LTL.
"}},{"group":"Services FAQ","question":{"html":"Learn more about Pickup and Delivery.
"}},{"group":"Services FAQ","question":{"html":"Learn more about Full Truckload.
"}},{"group":"Services FAQ","question":{"html":"We can handle your damaged shipment. Contact our customer service team at custserv@forwardair.com.
"}},{"group":"Services FAQ","question":{"html":"If you have questions about a delayed shipment, our customer service team can provide more information. Contact the Customer Service team at custserv@forwardair.com.
"}},{"group":"Services FAQ","question":{"html":"If your shipment is missing, incomplete, or you've received an incorrect shipment, our customer service team can help. Contact them with your details at custserv@forwardair.com.
"}},{"group":"Services FAQ","question":{"html":"Truckload Service is a full capacity, tailored service based on shipping distance, capacity, and the specialty equipment required to handle your cargo. Forward offers time-definite ground shipping services with a robust selection of accessorials, along with support specialists that ensure drivers meet committed transit and delivery times. Our multi-layer focus on service safety combined with our extensive network of resources gets your sensitive freight to its destination safely and efficiently.
"}},{"group":"Services FAQ","question":{"html":"Time-definite truckload service is ideal for high-risk or sensitive cargo. This door-to-door, exclusive-use service can handle the most complex cargo needs.
"}},{"group":"Services FAQ","question":{"html":"Truckload Logistics Services is powered by 3,500 qualified carriers and supported by 1,700 Forward trucks including dry van, reefers, flat bed, step-deck, over-dim freight and more.
"}},{"group":"Services FAQ","question":{"html":"Expedited Linehaul LTL is like carpool for your cargo. You have freight that needs to be moved. We have the network to do it. Forward’s LTL shipping is designed for smaller, palletized freight—anything bigger than a box—that doesn’t fill a truck trailer.
"}},{"group":"Services FAQ","question":{"html":"Expedited Airport-to-Airport is our service that moves your cargo from one airport to another. Contact Joe Tirone at 973-277-7633 or email jtirone@forwardair.com for more information.
"}},{"group":"Services FAQ","question":{"html":"Forward knows the ins and outs of moving your cargo from the airport to its next destination quickly and we offer more overnight and second-day service than any other carrier. Contact Joe Tirone at 973-277-7633 or email jtirone@forwardair.com for more information.
"}},{"group":"Services FAQ","question":{"html":"Our LTL transborder services handle the logistics of moving shipments across the border. We leverage years of experience navigating US, Mexico, and Canada customs to move your cargo smoothly to its final destination. Contact Rene Espinet at 813-882-0028 or email respinet@forwardair.com for more information.
"}},{"group":"Services FAQ","question":{"html":"Our freight management service handles the logistics of the entire inbound and outbound cargo process. Contact Joe Tirone at 973-277-7633 or email jtirone@forwardair.comfor more information.
"}},{"group":"Services FAQ","question":{"html":"Our container freight services help eliminate the cost of a third-party provider. We prepare LCL cargo shipments for ocean or air export in one of 40 strategically located facilities in the U.S. and Canada.
"}},{"group":"Services FAQ","question":{"html":"Intermodal drayage services include transfer, tracking, and tracing shipments from ship to truck and beyond. Forward has over 35 years of intermodal drayage experience.
"}},{"group":"Services FAQ","question":{"html":"Forward container drayage services provide superior supply-chain reliability, visibility, and cost-efficiency. We leverage almost 40 years of supply chain and intermodal experience to serve a full range of top U.S. importers and exporters.
"}},{"group":"Services FAQ","question":{"html":"Forward's Intermodal Linehaul ensures best-in-class visibility of critical shipments, nightly airport-to-airport delivery schedules, and local pick-up/delivery.
"}},{"group":"services faq","question":{"html":"CFS Warehousing offers multiple Midwest CFS Warehouses and CES Exam Sites. International warehousing services include airfreight breakdown, ocean devanning, ULD build-up, cargo screening, and track and trace visibility of air and ocean shipments.
"}},{"group":"Services FAQ","question":{"html":"We stay at the forefront of the industry by investing in tech, decreasing costs, and increasing efficiencies. Forward's management tools keep your shipments secure and visible every step of the way.
"}},{"group":"Services FAQ","question":{"html":"Complete cartage service delivers your shipment all the way to your customer's front door. Extend your reach with options including Pickup and Delivery, Local2Local, distribution services, and residential delivery.
"}},{"group":"Services FAQ","question":{"html":"Complete your shipment when you bundle linehaul with PUD Service. Reach thousands of zip codes from coast-to-coast and across borders.
"}},{"group":"Services FAQ","question":{"html":"L2L is the answer when you need to ship to and from cities in your immediate area.
"}},{"group":"Services FAQ","question":{"html":"Distribution services can help with 20 or more shipments scheduled within a certain time frame, date range, or allotted appointment.
"}},{"group":null,"question":{"html":""},"answer":{"html":"Learn more about Expedited LTL Airport-to-Airport
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Need to reach one of our Forward associates? Select one of the inquiry options to open the contact form. Send us your question and we will get back to you shortly.
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Use our interactive service map to locate nearby Forward offices, terminals, and shipping hubs. Get up-to-date terminal statuses, contact information, and service availabilities for any of our Forward-affiliated locations.
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